This policy applies to 23ADS online courses bought on 23ads.co, including the shop-type pack added at checkout.
01Full refund within 7 days
If the course isn't useful to you, you can request a full refund within 7 days of purchase. No reason needed.
02How to request
Send a request through our contact form (topic "คำสั่งซื้อ / คืนเงิน") within 7 days of purchase, giving the email used to buy, your full name and the order number (in your confirmation email).
We reply within 2 business days.
Refunds go back the way you paid: card payments to the card; PromptPay payments to the bank account you provide. Settlement time depends on Stripe and bank processing.
Once refunded, course access and file downloads are closed.
03Shop-type pack (add-on)
Can be refunded under the same terms, together with the course or on its own.
04After 7 days
Refunds are not available, except when we fail to deliver or course access does not work due to a problem on our side.